Our support: support@skilfi.com

WHAT IS SKILFI?

SKILFI offers coaching, mentoring and one-on-one learning sessions for companies and individuals, in person, by videoconference or a combination of both.

HOW DOES IT WORK?

1- I am an individual (my approach is not supported by my company):
– Consult the list of Coaches
– Access their agenda
– Book and pay for your online session
– Meet your coach by videoconference using your computer, tablet or mobile
– Manage your reservations in your private “My meetings” area

2- I am an HR manager from a company 

Contact our team here !

We adapt our digital tools to your needs. Your employees will get an individual access to our solutions and a dedicated team of coaches or trainers.

“MY MEETINGS” MENU?
Accessible with the login and passeword that you receive when you book a first session. It allows you to manage your sessions.

A Skilfi account is created automatically when you book your first session in a coach’s agenda.

Your login details are sent to you by email, you can change them by logging into your account on the My meetings / Login menu.

WHY DO I HAVE TO PROVIDE MY EMAIL AND PHONE NUMBER?
When booking a session on our website, you will receive a confirmation by email with the date and time of your appointment with your Coach and his/her contact details. Your phone number will allow the Coach to contact you for the service you booked. Your personal data will never be communicated to third parties.

I AM A COMPANY, CAN I ORDER A SERVICE FOR MY EMPLOYEES?

Contact our team here !

We adapt our digital tools to your needs. Your employees will get an individual access to our solutions and a dedicated team of coaches or trainers.

WHAT ARE OUR RATES?
We have created unique solutions for individuals and companies: consult our prices here

HOW IS THE PAYMENT OF A SKILFI SERVICE FOR INDIVIDUALS MADE?
You are a private individual (you finance your own coaching), you pay directly for your service for the session of your choice. Payment is made online through secure payment systems: Paypal or Stripe available on Skilfi.

HOW IS THE PAYMENT OF A SERVICE FOR COMPANIES MADE?
You are a company, you pay for your services according to the contract previously concluded with Skilfi. You can pay for your services online or by bank transfer: more information

WHO ARE THE SKILFI COACHES & TRAINERS?
Our consultants are professionals. They have a solid experience in professional or personal support. They are selected by SKILFI according to demanding criteria: knowledge of the job market, knowledge of recruitment and related processes, management experience, experience in skills assessment…

Each consultant is in regular contact with SKILFI and our evaluation system allows us to ensure an effective follow-up of the Service they deliver.

Our Coaches & Trainers have all been selected on the basis of interviews and after checking their references.

I WOULD LIKE TO BECOME A SKILFI COACH OR MENTOR, HOW DO I DO IT?
Contact our team, who will arrange an interview with our consulting department.

HOW CAN I EVALUATE THE SERVICE PROVIDED BY MY CONSULTANT OR COACH?
At the end of each service, SKILFI sends you an evaluation questionnaire by email for the service you have received. We read all comments, respond to them and take them into account

I AM A PRIVATE INDIVIDUAL AND I WANT TO POSTPONE MY SESSION, HOW DO I DO IT?
It is very flexible, you can change the date and time of your individual session up to 1 hour before its start time. You contact your Coach directly by email or phone and arrange your new appointment together.

I WISH TO CANCEL MY RESERVATION, HOW DO I DO IT?

1- You are an individual, you can cancel your individual session up to 48 hours before its start time by logging into your “My Appointments” area and clicking on the “Cancel” button.

SKILFI will then refund your order in full directly to your bank account.

2- If you are an employee of a company, our cancellation conditions depend on our agreement, contact our support team.

WHY SKILFI?
Our name is inspired by the word “Skill”. The “fi”, on the other hand, recalls the second part of the word “wifi”. It refers to the digital aspect of the platform. The name SKILFI therefore aims to highlight both the flexibility and the quality of the services as well as the skills transmitted to the beneficiaries.

I HAVE OTHER QUESTIONS, HOW TO CONTACT YOU?
You can write to us at support@skilfi.com, our support team is at your service to help you!